Frequently Asked Questions
Last Updated: Sep 15, 2026
Frequently Asked Questions
Find quick answers to common questions about booking, driver verification, payments, escrow protection, and host payouts.
For Renters
What are the requirements to rent a vehicle on FleetHub?
You must be at least 21 years old, hold a valid non-expired driver's license, pass our automated KYC verification, and have an approved payment method (credit card or digital wallet).
How does the security deposit and escrow payment work?
When you confirm a booking, your rental payment and refundable security deposit are securely held in escrow. Once the vehicle is returned in good order and the digital checklist is signed by both parties, your security deposit hold is released automatically within 24 to 48 hours.
What is the cancellation and refund policy?
You receive a 100% full refund if you cancel at least 24 hours prior to the scheduled trip start time. Cancellations within 24 hours of trip start may incur a standard late cancellation fee to compensate the host.
What happens if the vehicle has a breakdown or flat tire?
All active trips include 24/7 Roadside Assistance. You can dispatch emergency roadside assistance directly through your trip details page or contact our customer support line immediately.
For Hosts
When and how do I receive my rental earnings?
Trip earnings are transferred to your host wallet immediately after trip completion. You can request payouts anytime via Stripe Connect, direct bank transfer, or PayPal, processed within 1 to 3 business days.
How is my vehicle protected against damage?
Every renter is strictly verified before access. Prior to key handover, both parties complete a mandatory mobile inspection checklist with photos recording vehicle condition, mileage, and fuel levels to document pre-existing status.
What if a renter returns the car late or with less fuel?
You can report fuel discrepancies, mileage overages, or late returns during the return checklist. The system will deduct the approved reimbursement fees directly from the renter's security deposit.
Still have questions?
Our customer care concierge is available 24/7 to assist you.